We require our guests to give us 24 hours notice if they need to cancel an appointment for any reason. Failure to do so will result in a $15 - $25 service charge to their credit card or on account to be paid the following visit. The same charges apply for no-shows. Exceptions may apply.   We do not accept cheques, with the exception of Travelers Cheques.   Gift Cards may be issued in any denomination. They may be used towards the purchase of products, hair services, and spa services.   Your personal information, including personally identifiable transaction information, will be used for the purpose of providing you with services at Fiorio Salons & Spas, servicing your requests, improving our services, and developing and informing you of additional services provided by Fiorio. Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services. We may also aggregate statistics that we gather about our customers. However, these statistics will not include personal information that identifies individuals. We maintain appropriate safeguards to protect your personal information against loss or theft, unauthorized access, disclosure, or misuse. We may also use, disclose, and communicate your personal information if required to do so by law, including by an order of any court. We will never disclose your personal information to third parties without your consent. At all times, you will be given the choice to opt out of providing such information. View the Salon Privacy Policy   We require our guests to contact us within 48 hours of the performed service if they are not satisfied with the end result, due to a technical error made by the stylist / colourist. An appointment is then made to come in and consult with the salon manager. At that time, an assessment will be done to determine if a redo is necessary.   After a guest refers 6 people to the salon and/or spa, he/she is entitled to a complimentary haircut or colour with his/her regular stylist or colourist.   If a guest is not satisfied with a product, he/she may bring the product and the original receipt in, within 30 days of the purchase date, for an exchange or credit on a FIORIO gift card. The product bottle must be at least 75% full for us to issue a refund. We do not give refunds in cash, credit, or debit.   If a guest is not satisfied with his/her service, he/she may let the salon manager know within 48 hours of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.   Due to the extensive amount of time that these services require to be performed, we require a 50% deposit from the guest when the appointment is booked. This amount is put towards the balance of the guest’s service, but not refunded in the event of a no-show.